From the “Menu” button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…“. It allows your browser to function more efficiently, and often helps to resolve any glitches you might be experiencing in the course.Ĭlick here for help on Chrome and click here for help on Firefox For Google Chrome: In everyday language, this means clearing out any temporary files that you’ve stored in your browser. That didn’t do the trick? Time to clear your cache and cookies. Using a Windows computer? Press Ctrl + Shift + R.Still experiencing issues? Try a force refresh! Need to download Firefox? Check out this article.Need to download Google Chrome? Check out this article.Please note that I Drive Safely courses are not compatible with Safari. While Internet Explorer can get the job done, we find that our students have the best luck with these two browsers. You’ll have the best luck using Google Chrome or Mozilla Firefox on a computer, rather than a tablet or mobile device. Please follow the troubleshooting steps below in order to get your course back up and running.įirst, ensure that you are using a supported browser and device. Why am I receiving an error message about my age?.That way you only have one email in your inbox with a link to click on. Delete all of the password reset emails you have gotten from I Drive Safely and email yourself a new one. ![]() Search for the most recent password reset email you have received from I Drive Safely and click on the link in there.Clicking on an "old" password reset link results in the error that your link is expired. You may have sent multiple password reset emails to yourself, and you need to click on the most recent link in order for it to work. I clicked the link in my email, but it’s expired. If you purchased the course, and it's not recognizing your email, please do not create a new account! Reach out to us. If neither of those steps worked, you'll need to contact our support team for help. Try any other emails you may have accidentally signed up under, or that may have been auto filled on the device you were using to sign up.Make sure you have not made any typos or mistakes while typing in your email.If you receive an error message when you enter your email address saying that there is no account under this email address, follow these steps: There’s no account under this email address. If that’s the case, contact our support team and we will help you out. If you’re using a school email address, the email may be blocked by a firewall or spam blocker that prevents you from receiving our emails. If you don’t see it in your inbox, be sure to check your spam or junk folders. It is in your email somewhere! The email should come from I Drive Safely Support with a subject line “Password Reset Request”. ![]() ![]() I still haven’t received my password reset email. You’ll need to enter the email address you used to create your I Drive Safely account. If you can’t remember your password, click this link to send yourself a password reset link.
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